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FAQs

Q. What is your cancellation policy?

Should either party cancel this reservation in writing for any reason more than 60 days (90 days for 'Event Weekends' - ACL, SXSW, F1, X-Games) prior to the move-in date, the deposit is fully refundable minus a $125 reservation fee . If Occupant cancels 60 days or less prior to the occupancy date, Owner's representative will make every attempt to re-book the reservation. If the Owner's representative re-rents the property at the same rate to another party for the week of the reservation, Occupant will receive 100% of the deposit back minus the cancellation fee. If necessary, Owner's representative may re-rent the property for the week of the reservation at a discounted rate in order to confirm a last minute reservation. In this case, Owner's representative will receive a refund based on this newly discounted rate minus the $250 reservation fee.  If Owner's representative is unable to re-rent the property for the week of the reservation and the cancellation occurred 60 days or less prior to the occupancy date, the monies paid are non-refundable.

Q. What payment types are accepted?

Major credit cards accepted are Visa & Mastercard. PayPal and Bank Transfers are also accepted.  All bookings are done on a secure online system. No personal checks or money orders are permitted.   

Q. What is your payment policy?

An advance payment equal to 50% of the rental rate is required within 2 days of receipt of confirmation of reservation.  The remaining balance is due 60 days (90 days for 'Event Weekends' - ACL, SXSW, F1, X-Games) prior to your check-in date.  Reservations made less than 60 days prior to arrival will require payment in full.   Q. Are your properties pet friendly? A. Some of our properties are pet friendly.  Please inquire about the specific property you are interested in.   Q. Is smoking permitted? A. Smoking of any kind is prohibited inside all of our properties and may result in forfeiture of your deposit if not adhered to. Q. What are your check-in & check-out times/procedures? A. Check-in is 3pm, check-out is 11am.  Early check-in and late check-out may be available upon request, so long as there are no other reservations on the same day.  Any unauthorized late check out may be subject to a charge of 1 and 1/2 times the daily prorated rent plus any additional damages incurred.  Each property has individual check-in and check-out procedures.  Within 48 hours of booking your stay, you will receive detailed instructions for your arrival and departure.  All properties are inspected prior to your arrival, but we encourage you to inspect the property to ensure no major damage was done by prior guests, which you could potentially be held liable for.

Q. Are events or parties permitted?

Partying is not permitted at any of our properties without manager's written consent.  Any such gathering such as a birthday, graduation, wedding, reunions, etc. requires GuestSpaces's prior written authorization.  Failure to do so may result in immediate eviction. The above are common/general questions & guidelines.  Please note that upon booking, guests will be provided a comprehensive Vacation Rental Agreement outlining all terms and conditions for your stay.  This agreement must be agreed to prior to final reservation.